Refund policy
Return & Refund Policy
At Zeri Hale, we want you to be happy with your purchase. Please read our return and refund policy carefully before placing your order.
Eligibility for Returns
We accept returns within 7 days of delivery. To be eligible, items must be:
- Unworn and unwashed
- In their original condition with all tags attached
- Free from any damage caused after delivery
We do not accept returns on items that have been washed, worn, or damaged after delivery.
How to Initiate a Return
To start a return, contact us within 7 days of receiving your order. Once your return request is approved, ship the item back to us using a trackable shipping method. Returns sent without a tracking number will not be accepted.
Return Shipping Costs
Return shipping charges are the responsibility of the customer. Original delivery charges are non-refundable.
Inspection & Refund Process
Once we receive your returned item, our team will inspect it to determine whether it meets our return eligibility criteria. We will notify you of the outcome.
If approved, your refund (excluding original delivery charges) will be processed within 5–7 working days to your original payment method.
Contact Us
For return requests or any questions, please reach out to us before shipping anything back.
zerihale786@gmail.com